#1 Technical Support

HCSS is number 1 in our industry in all aspects of customer service, because we go the extra mile! HCSS offers 24-hour technical support, seven days a week. When you call for support, you will get an actual support person, not an answering machine, voice mail or paging service. And, as a subscriber to our support program, you also receive a support card listing the home phone numbers of key support and management personnel.

In addition to e-mail support, we have multiple on-line resources via myhcss.com - HCSS' on-line customer resource center which features:

• Searchable Knowledge Base
• Suggestion Station
• Downloadable Software Updates
• Current DOT import procedures, bid forms and standard codes
• Up-to-Date Interfaces and Exports to accounting, Expedite, scheduling, takeoff and project management software packages.

Put a face with that voice! Click below to meet your favorite support representative.

Primary Support Team:
 
  Ben Tucker
  Peter Alvim
  Jason Roznovsky
  Justin Phillips
  John Lassig
  Andy Truong
  Genaro Garza
  Suhail Khaliq
  Matt Fidler
  Greg Tullous
  Daniel Amaya
  Andy Ouano
  Josh McDonald
 
Secondary Support Team:
 
From time to time, our primary support team needs help with calls and that's when the secondary support team rolls into action. Made up of former support staff, and programmers, these folks are also able to get you fixed up immediately.
 
  Eric Powers
  Jeff Kimmel
  Marieanne Suarez
  John Ehlinger
  Brad Schaefer
  Blake Driskill
  Sifa Mvoi
  Scott Goff
  Jim Spence
  Shane Hutchison
  Aris Tsoupros
  Robert Foster
  Greg Keenan
  Nish Parekh
  Miguel Saldana
  Tom Webb

And if EVERYONE else is unavailable, Mike Rydin, company president, takes support calls!!