It is important that you put the right team together in order to implement your new software correctly and to get your entire company using it well. HCSS will provide the following staff who will be fully involved in your implementation: Project Manager
- Primary point of contact throughout the project
- Develops and manages the plan and schedule
- Helps identify and mitigate issues and obstacles
- Works with stakeholders to keep project on schedule
Senior Implementation Specialist
- Facilitates design sessions and training events
- Guides and advises the overall solution based on customer requirements, using HCSS best practices
- Identifies and documents functional and technical requirements
- Develops proposed workflows
- Creates training materials
Implementation Associate
- Facilitates and helps deliver and test integration components
- Creates supporting documentation
HCSS recommends designating someone from your company to fill each of the following roles: Project Sponsor
- Manager or executive who can make decisions for the company
- Ensures project aligns with key objectives
Project Manager
- Main point of contact throughout the project (this should not be the owner of the company)
- Develops and manages the project plan and schedule
- Ensures project aligns with key objectives
Software Champion
- Internal product expert
- Go-to person for employees
Operations Representative
- Can speak on behalf of and make decisions for estimating, operations, or equipment maintenance (as needed)
Payroll Representative
- Can speak on behalf of and make decisions for payroll
IT Systems Representative
- System and infrastructure support person
This is a recommended list of people who should be involved in the implementation process over the course of design, implementation, and training. We suggest sending three to seven people to our Sugar Land office for the design process, based on the size of your implementation and the roles each person plays. Please speak to your salesperson or HCSS Professional Services for more detailed recommendations.
