For five years in a row, HCSS has been honored with the prestigious Stevie Award for excellence in customer service. The Stevie is derived from the Greek name Stephanos, which means “crown.” A Gold Stevie, or crown, is only awarded to one winner from each category, and this year, HCSS was crowned its first Gold Stevie for Internal Customer Service Training Team of the Year in Technology Industries. A Silver Stevie was awarded to HCSS for Front Line Service.
The Stevie Awards are regarded as one of the world's premier business awards. Stevie Awards President Maggie Miller stated, “The outstanding scores awarded to this year’s Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments.”
Every decision at HCSS is made to provide the best solutions and experience for HCSS customers. Our customers' success isn’t just a goal—it’s our foundation. When we put them first, everything else falls into place.
“Customer Service is a core value that every person at HCSS lives and breathes - 24/7, 365 days a year, and in three rings or less. We must be there for our customers when they need us. We know how important our customers’ jobs are, and we never want them to worry about waiting for help - no question is too big or too small for us.”
— Patrick Babb | Director of Technical Support, HCSS
Winning the best in category for how we train each new support analyst is essential to maintaining and growing the legacy of providing exceptional customer service for our customers. The business would not be where it is today without the hard work and dedication of the support team and our great HCSS customers.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive over 12,000 entries annually from organizations in over 70 nations and territories. More than 1,000 professionals worldwide participate in the yearly Stevie Awards judging process.
The Stevies honor organizations of all types and sizes and the people behind them. They recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards by visiting their website here.
